§ 3 Right of withdrawal
If the customer is a consumer, the following shall apply:
You can revoke your contract within two weeks without giving reasons in writing (eg letter, fax, email) or by returning the goods. The period begins with receipt of the goods and receipt of these instructions. The revocation period is sufficient to send the revocation or thing. The revocation must be sent to:
Schmiedewerkstätte Markus Balbach
Fax +49 6475 912986
consequences of Withdrawal
In the case of an effective cancellation the mutually received benefits are to be returned and any benefits (eg. As interest) surrendered. Can you give us the performance received whole or in part, or return them only in deteriorated condition, you must pay us compensation for the value. With the surrender of things this does not apply if the deterioration is exclusively due to their inspection - is due - as would have been about you at our store. Incidentally, you can avoid the compensation duty, by not using the goods as an owner and refrain from doing anything which impairs their value. Transportable items are to be returned at our risk.
The right of withdrawal pursuant to § 312 d Abs. 4 and Others not in: - contracts which the supply of goods - are produced according to customer specifications or clearly tailored to personal needs or which are not suitable due to their condition for a return and also in residual and single pieces.
To ensure that our products are insured with a rescission of the contract and during the return journey, you will send the goods by parcel back please and not as a package or letter. The costs we assume. For a purchase price of more than 500 EURO you insure the package, please accordingly in addition. Also as far as we bear the costs. The costs of course we will refund you immediately.
Questions or problems?
We are are always willing assist in the return:
Tel. +49 6475-8911
Fax +49 6475-912986